Increase Your Tips: Success In The Service Industry

Course Description
BRIEF INTRODUCTIONAre you ready to learn how you can increase your tips? This is a dynamic class filled with real life content and existing strategies companies use to improve customer service.

This course is designed to help you improve your ability to create guest service experiences that will ultimately increase your gratuity.


Course  Topics:

Part 1: The Big Picture of Customer Service

Part 2: Understanding the Customer's Needs

Part 3: The Cost of Losing a Customer

Part 4: Generating Quality (tip worthy) Service

Part 5: Research and Facts About Tipping Habits

Part 6: Handling Service Failures and Still Earning Gratuity

What is Hospitality and Tourism Management?

Hospitality and Tourism Management Curriculum


Course Tags Marketing Business Management Customer-service User-Needs Customer-demand Services Service-business Service-Industry Marketing-Analytics Marketing-strategy Customer-service-strategy Hotel-Service Restaurant-Service Restaurant-management Hotel-Management Business-Courses Business-Tutorials Successful Tourism-management Recreation-Management Business-Management Marketing-Management MBA Ocean-County-College

Interested Students

Type:Marketing Business Management Provider:Canvas University:Ocean County College Language:English By Teachers:JENNIFER EVANS Time:4 hours

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