This course is designed to help you improve your ability to create guest service experiences that will ultimately increase your gratuity.
Part 1: The Big Picture of Customer Service
Part 2: Understanding the Customer's Needs
Part 3: The Cost of Losing a Customer
Part 4: Generating Quality (tip worthy) Service
Part 5: Research and Facts About Tipping Habits
Part 6: Handling Service Failures and Still Earning Gratuity
What is Hospitality and Tourism Management?
Hospitality and Tourism Management Curriculum